DESIGN
WRITE

LMS Research & Needs Assessment

Researched suitable LMS solutions based on organizational requirements and conducted an initial Proof of Concept (POC) to evaluate Moodle's suitability. I helped establish project expectations and requirements with Moodle partners and the internal software team.

Proof of Concept & Configuration

Collaborated with Moodle partners to conduct a detailed POC and assess system compatibility and functionality. Following the POC, I initiated the Moodle interface setup and configuration based on the identified requirements.

LMS Migration

Led the migration of learning content and relevant data from Litmos to Moodle. Coordinated with stakeholders throughout the migration process and helped ensure that the transition was organized and aligned with project requirements.

Testing & Quality Assurance

Conducted thorough testing of the Moodle environment to verify system integrity, functionality, account setup, team structures, and learning workflows. Identified and addressed technical issues throughout the implementation.

User Adoption & Reinforcement

Implemented reinforcement learning techniques to support user adoption and improve understanding of the new LMS. This included helping users become familiar with the new environment and addressing questions or challenges encountered during the transition.

Reporting & Data Management

Formatted, organized, and sorted LMS reports to support comprehensive analysis and provide stakeholders with meaningful information about the system and its users.

Pilot Implementation

Oversaw the pilot phase by uploading required data, assigning tasks, supporting account and team creation, and resolving technical issues. The pilot provided an opportunity to identify and address issues before broader implementation.

Knowledge Transfer & Process Understanding

Conducted Knowledge Transfer (KT) sessions and interacted with client SMEs to understand business processes, workflows, responsibilities, and key process requirements. Asked targeted questions to clarify process steps and ensure accurate documentation.

SOP Creation

Created high-level SOPs for finance-related processes by translating information gathered from SMEs into structured, clear, and user-friendly documentation. Ensured that the SOPs captured the essential process information while remaining easy to follow and reference.

SOP Standardization

For the BD Project, worked with SMEs to review and standardize pre-drafted SOPs and KT documentation. Identified inconsistencies and aligned the documentation with the actual process to create a more consistent and standardized set of process documents.

SOP Development from Scratch

For the Carrix Project, created SOPs from the ground up based on knowledge gathered through KT sessions with client SMEs. Documented process steps, responsibilities, and relevant information in a structured format.

Process Mapping

Created process maps for the Carrix project to visually represent workflows, process steps, decision points, and handoffs. These visual representations complemented the SOPs and helped make complex processes easier to understand.

Review & Delivery

Collaborated with SMEs throughout the documentation lifecycle to validate process information, incorporate feedback, and ensure the final SOPs accurately represented the business processes. Delivered documentation within the required Turnaround Time (TAT).